Put the business in control of its accounts
Record who owns the domain, hosting, email and other services. Keep recovery and billing details with the business. Ask the supplier to document access, renewals and the handover route so the website can be maintained if the working relationship changes.
Check the information customers need
Make service descriptions, operating areas, contact details and any prices consistent. Use real project images and approved customer references. If the business has a public profile elsewhere, check that its details match what the website says.
Test the whole enquiry route
Check the site on a phone and use the actual enquiry journey before launch. Confirm which system receives a request, who follows it up and what the customer sees when something fails. Review form access, personal information handling and the privacy notice with the people responsible for those decisions.
Agree the first review
Decide what a useful enquiry looks like and who will review the first set of results. Keep a list of unclear questions, failed submissions and content gaps. Agree support ownership so the team knows where to report a problem after launch.
Cost and timing examples are Digigen planning guidance, not market averages or a fixed quote. Confirm the scope, assumptions and current provider requirements before making a project decision. About Digigen.