Replace repetitive handoffs with one visible, controlled flow of work.

Choose a frequent, measurable process with clear ownership, repeatable inputs, expensive handoffs, and known exceptions. Avoid beginning with the largest or most politically disputed process.

AI can assist with bounded tasks such as extraction, classification, drafting, or prioritisation. Consequential decisions, uncertain output, privacy, review, and fallback behavior still need explicit controls.

Often yes. We can connect tools that still work well. Discovery checks the integration options and whether maintaining them would cost less than replacing the affected workflow.