Mobile & operational systems

Keep field work moving when the connection drops.

Digigen builds role-based field operations software for logistics, inspections, service teams, and mobile work that cannot depend on office connectivity or paper handoffs.

The problem this can help solve

Field work fails when the plan lives in an office system but execution happens in paper forms, calls, and intermittent WhatsApp updates. A useful field system connects assignment, capture, evidence, status, exception handling, and administration without pretending connectivity is always available.

When this approach may fit

Drivers or technicians re-enter paper records at the end of a shift

Dispatch cannot see current status or the reason a job is blocked

Photos, signatures, and proof of work are detached from the job record

Remote or rural work must continue through connectivity loss

What the first release should do

Clear mobile assignments and role-specific actions

Offline capture with visible sync and conflict handling

Proof-of-work attached to the correct job and version

Operational dashboards focused on exceptions and ownership

Delivery approach

Build and test one workflow first.

Check the most uncertain parts early, then review working software at agreed milestones.

Observe the real route

We map the job from assignment through travel, capture, completion, exception, and administration. The design accounts for gloves, sunlight, low-end devices, poor signal, time pressure, and shared equipment where relevant.

Design offline deliberately

Offline support defines what data is available, what can change, how pending actions are shown, and how conflicts are resolved. It is an operating model, not a cache switch.

Show supervisors where help is needed

Highlight late work, failed sync, missing evidence, safety issues and blocked jobs. Supervisors should be able to see what needs attention and who can resolve it.

Project planning

Budget and timeline.

These are Digigen planning bands. The scope, assumptions and exclusions determine the quote and schedule.

Investment planning

Digigen uses R150,000 to R500,000+ as a planning band for field systems. Offline work, hardware, maps, background activity, integrations and safety requirements increase the scope.

Timeline planning

A focused field workflow is commonly planned over twelve to twenty-eight weeks, including device testing and real operating-condition validation.

Possible deliverables

What can be included?

Use this list to discuss your requirements. The proposal confirms which items are included and who is responsible for each.

Field and dispatcher workflow maps
Responsive or mobile application
Offline data and sync strategy
Photos, signatures, checklists, and proof capture
Dispatch and exception dashboard
Authentication, testing, deployment, and operational handover

Frequently asked questions

Questions to settle before delivery starts.

Does field software work without an internet connection?

It can, when offline capability is explicitly designed. The scope must define cached data, queued changes, conflict rules, device storage, security, and the user-visible sync state.

Can it integrate with fleet, accounting, or ERP tools?

Potentially. Supported APIs, data ownership, credentials, limits, identifiers, and recovery behavior are assessed before an integration is promised.

Do we need a native mobile app?

Not always. A PWA or responsive web application may be sufficient; deeper device access, background location, Bluetooth, and store distribution can justify a native or cross-platform application.

Explore further

Understand what drives mobile application budgets in South Africa, including platform strategy, backend services, offline work, device features, store review, and support.

Explore guide

Start with the problem

Ready to discuss field operations software?

Describe the current workflow, the people involved, the systems already in use, and the outcome that would justify the investment.

Submit project brief Request an introductory call

Bringing the next view into focus