Evidence available
This is a catalogue and conversation-flow concept. Payment integrations, completed orders and conversion results are not claimed.
The operating constraints
- Clear presentation of products and options
- A useful handoff from basket to conversation
- Payment and fulfilment steps still need definition
Digigen’s role
Concept commerce strategy, brand and interface design, and conversational-ordering workflow exploration.
Design decisions
- Explored an enquiry route for products that need a conversation before ordering
- Designed catalogue pages with product information, options and a WhatsApp handoff
- Included illustrative social graphics to show how a product enquiry could begin
The proposed solution
A retail catalogue concept with product selection and a structured WhatsApp enquiry.
What the concept explores
The concept demonstrates a product catalogue that moves a configured basket into a structured WhatsApp conversation, ready for customer testing and commercial validation.
Proposed technical approach
Catalogue interface concept and WhatsApp enquiry links.
What needs validation
Test the enquiry flow with buyers and define stock confirmation, payment, order records and fulfilment before a commercial pilot.
Does your team face a similar problem?
Describe the workflow, the people involved and the change you need. We will help you decide what to investigate before committing to a build.
